TQM is an acronym that means Total Quality Management. It is a business management strategy that focuses on a continual, organizational-wide effort to maintain high customer satisfaction and service levels. TQM's purpose is to promote customer loyalty by providing high-quality service levels that keep consumers loyal to a business.
The main goal of TQM is to maximize customer satisfaction while minimizing costs and resources. It is designed as a cyclical continual improvement process to ensure that a company continuously meets or exceeds customer expectations.
The model has 8 primary components:
- Customer Satisfaction
- Employee Commitment.
- Fact-Based Decision Making.
- Effective Communications.
- Strategic Thinking.
- Integrated System.
- Process-Centered.
- Continuous Improvement.
The origins of Top Quality Management are not clear, but it is known that it was being used by multiple companies in the united states and japan as far back as the 1950s.
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